- Data provided – there are several data collection channels, these may include:
a) When you submit your details via the contact page.
b) When you make phone contact.
c) When you email me.
d) When you respond to my blog.
e) When you complete the disclaimer and evaluation form.
- Data collected – we may collect the following data, which includes personal information from you:
b. Contact information such as email address, phone numbers.
c. Demographic information such as postcode, interests
d. Personal details relevant to your enquiry that you choose to share.
e. Name and contact details of your workplace if enquiry is workplace related.
f. IP address, web browser type and version, operating system (automatically collected)
- Our Use of data
a) To contact you and reply to your message or enquiry.
b) To send you emails, texts or messages regarding your appointments/service.
c) To occasionally send you emails containing relevant information or resources which I think you might find helpful.
d) Marketing or blog post information.
e) Feedback, evaluation, or surveys.
a) Live Love and Me send out their marketing newsletters and blog posts via the third party, Mailchimp whose data protection policy complies with GDPR.
b) You can opt out from emails at any time.
a) Live Love and Me uses Google for email which is a fully encrypted email service.
a) Any personal data collected via Life Love and Me website contact form is collected within the WordPress website and is full encrypted service.
b) The Life Love and Me website has SSL Certification.
c) Any personal details provided via our website may be identifiable using cookies.
d) There is the option on this website to opt into the newsletter (which you can opt out of at any time).
I am committed to keeping your information secure and have procedures in place to safeguard any information collected online.
You have the option to accept or decline Cookies when you visit the website.
I never share your personal information with third parties, unless it is appropriate to do so to comply with the law or to protect my own or other’s rights, property or safety. (My website host has its own privacy and confidentiality policies.)
If you have any questions or concerns about privacy, please raise these with me at time of contact prior to orders or paid services being delivered.
CONSENT, ACCESS, RETENTION AND PROTECTION OF DATA POLICY
This Privacy Notice explains why Sarah Bagg at Life Love and Me collects information about its coaching clients and other customers and how that information is used.
Coaches will record notes about the coaching experience during the coaching session. We collect this information to help provide clients with the best experience both during their consultation and for any future visits.
Sarah Bagg at Life Love and Me collects and records details about coaching clients and customers, that are outlined (1,2,3).
Contact and details of sessions with clients as well as details about previous coaching experiences are stored electronically in Google Drive or Drop Box.
Sarah Bagg at Life Love and Me is committed to maintaining client confidentiality. All information collected will adhere to current GDPR legislation. We will only pass on information to others if they are also involved in a client’s coaching journey. We will not disclose personal information to a third party without a client’s permission unless there are exceptional circumstances which are in a client’s best interests or an emergency, as outlined in the client/customer disclaimer issued prior to any paid services being offered. Should we feel the need to refer a client to another service or use the data outside of this Privacy Notice, we will gain explicit consent first.
All clients have a right under the 2018 European Data Protection Regulation to request access to view or obtain copies of the information Sarah Bagg at Life Love and Me holds about them. Clients also have the right to amend the information held if they feel it is inaccurate. Please contact Sarah Bagg by email or via the website to do so.
Life Coaching values transparency and will only collect data that is for the explicit use of the coaching experience, following consent from the client.
Clients/customers are asked to sign a disclaimer and, or client questionnaire form prior to any paid services being offered. This form provides the client an opportunity to give their written consent detailing:
Preferences to be contacted by phone or email regarding changes in their appointment or sharing of requested information is requested in the disclaimer and evaluation form.
Permission for client’s record of consent and session notes are stored electronically in Google drive or drop box. Any hard copy notes taken do not contain any reference to the client or their contact details. This is outlined to the client/customer in the disclaimer and evaluation form.
Access to data
Data collected will be kept up to date and will be accessible to clients should they wish to see a copy of the data held. Clients may request changes to the data held if they feel it is inaccurate.
Retention of data
Data will not be kept for longer than is necessary to necessitate the coaching experience or customer related services provided. Should a client/customer request the removal of data, it will be deleted.
Any paper notes have no record of customer names, customer data, or contact information and paper data no longer required is shredded.